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FAQ

Products
How will I receive my mockup(s) after purchase? Plus

After completing your purchase, you will receive an email with a download link to access your animated mockup(s).

Ensure you provide a valid email address and check for any typos to avoid delays. If you don't see the email, please check your spam/junk folder or ensure your inbox isn't full.

What software are your animated mockups compatible with? Plus

You will need to use Adobe After Effects (version 25.2.2 or a more recent version) to upload your design into the animated mockups.

How do I install or use your animated mockups? Plus

Our mockups require no installation.

Simply download the folder and import a mockup into Adobe After Effect. You will be able to import your design by dragging it in the After Effects document.

A user guide (video + PDF) is provided with every product to ensuring you have the best
experience possible.

I'm having a technical issue with your product. What should I do? Plus

We're here to help! If you encounter any technical issues with our products, please contact us as support@atomicmockups.studio.

Provide as much detail as possible about the issue so we can assist you more effectively.

Orders, payment and policies
What is your return policy? Plus

Due to the nature of digital downloads being irrevocable, all sales are final. We do not offer refunds or exchanges for digital products once they have been downloaded.

I didn't receive my download link. What should I do? Plus

If you haven't received your download link or login code, it may have been filtered into your spam/junk folder, or there might have been a typo in your email address. Please check these first.

If you still can't find the email, contact us at support@atomicmockups.studio for assistance.

How will I receive my invoice? Plus

An invoice or receipt will be sent to the email address you provided upon completing your purchase. This email will include details of your transaction and can be used for your records.

Which payment methods do you support? Plus

We support payments through major providers including credit/debit cards, Apple Pay or PayPal.

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